Refund and Return Policy

Effective Date: January 13, 2025

At Outdotopic.click, customer satisfaction is our top priority. We understand that sometimes purchases may not meet your expectations. This Refund and Return Policy outlines our commitment to providing a fair and seamless process for handling returns and refunds. By shopping with us, you agree to the terms outlined below.

1. Eligibility for Returns

You can return your purchase if it meets the following conditions:

  • The return request is initiated within 14 days of delivery.
  • The item is unused, in its original condition, and includes all tags, labels, and packaging.
  • Proof of purchase, such as an order confirmation or receipt, is provided.

Items that are damaged due to customer mishandling, improper use, or missing original packaging are not eligible for returns.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products.
  • Gift cards or promotional items.
  • Clearance or final sale items.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our customer support at info@outdotopic.click or call us at (763) 521-3611 with your order details and reason for the return.
  2. Receive Instructions: Our team will provide you with a return authorization and the address to ship the product.
  3. Ship the Item: Pack the item securely, including all original materials, and ship it to the address provided. Customers are responsible for the return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:

  • Original Payment Method: Refunds will be issued to your original payment method within 5-10 business days after approval.
  • Store Credit: Alternatively, you may opt for a store credit, which can be used for future purchases.

Please note that original shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us at info@outdotopic.click. Exchanges are subject to product availability. If the desired item is unavailable, we will process a refund instead.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery by sending an email to info@outdotopic.click with photos of the damage. We will offer the following solutions:

  • Replace the item at no additional cost.
  • Provide a full refund if a replacement is not possible.

7. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe, please:

  • Check your bank account and contact your payment provider for updates.
  • Contact our support team at info@outdotopic.click for further assistance.

8. International Returns

For international returns, please ensure that the item is shipped to our designated address in the United States. Return shipping fees, customs duties, and taxes are the responsibility of the customer unless otherwise stated.

9. Contact Information

For any questions or concerns about our Refund and Return Policy, please contact us: